About Randy

I started working in the BPO Industry in 2010 and went up the ranks from being a Customer Service Representative to Operations Team Leader to a Quality Analyst. I am trained in Basic Lean Six Sigma principles, and although I am not a belt holder, I am experienced in utilizing these in doing process improvements in the companies I worked in before. I started working in the Lead Generation field in the midst of the pandemic until I grew to love doing it. Looking for leads feels like looking for a treasure and it still amazes me now how much I can still learn in this field.